vivaturn Store Return & Refund Policy

Return Window

At vivaturn Store, we want you to feel confident in every purchase. We welcome returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in a condition suitable for resale, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item reaches you damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Items that cannot be returned:

• Merchandise marked as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products harmed through customer misuse, improper storage, or disregard of the product handling instructions
• Returns received after the 30-day return window without prior written authorization from vivaturn Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial request.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Pack the item(s) securely so they are protected during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping package. Please do not write directly on the original product packaging.
4. Send the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may encounter substantial processing delays. vivaturn Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once vivaturn Store receives and inspects an approved return, the refund is issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic proof was provided upfront, refunds are issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines.

Original shipping charges are not refundable unless the return results from an error on our part, such as shipping an incorrect or damaged item. All refunds are issued directly by vivaturn Store to the original payment method used at checkout; store credit will be provided only when the customer expressly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, contain incorrect items, or differ from its description, please contact us within 7 days of delivery and include clear photographs of the issue, your order number, and the details of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item is defective, was damaged in transit, or the issue stems from an error made by vivaturn Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a vivaturn Store error — including incorrect items, shipping damage, or items defective on arrival — we cover 100% of return shipping costs, with no deductions from your refund.